Tips for Pharmacists Working with Refugee and Immigrant Populations

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Abstract:

This 7:45 English-language YouTube video informs pharmacists about ways to communicate with refugee and immigrant patients who are limited English proficiency (LEP) individuals. It contains a short interview with a pharmacist in Milwaukee, WI who discusses how he finds solutions to potential language, cultural, time, and institutional barriers LEP patients can experience. It includes the perspective of a refugee family on the challenges they face as LEP individuals in dealing with medications and pharmacies. The video demonstrates specific approaches the pharmacist uses to foster communication and understanding between himself and LEP patients about important concerns such as how to properly take their medication, and navigate the healthcare system.

This video is copyrighted and protected by Wisconsin Health Literacy's content usage policies, which may be found at http://wisconsinliteracy.org/health-literacy/index.html. It should not be modified, or reproduced, displayed, or distributed for commercial purposes or financial gain. Users may download this health information resource for personal use only.

We have obtained permission from Wisconsin Health Literacy to provide this material.

Author(s):
Wisconsin Health Literacy
Medical Review:
Yes
The English language resource was created or reviewed by a medical professional for quality and accuracy.
Development Method:
Resource in English Only
Translation Review:
N/A
Country:
N/A
Population:
N/A
Keywords:
Emigrants and immigrants, Health literacy, Language, Pharmaceutical services, Pharmacies, Pharmacists, Refugees
Copyright:
Copyrighted
Date Last Reviewed:
4/16/2017
Reviewed By:
Author/Agency

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