Tips for Pharmacists Working with Refugee and Immigrant Populations
This 7:45 English-language YouTube video informs pharmacists about ways to communicate with refugee and immigrant patients who are limited English proficiency (LEP) individuals. It contains a short interview with a pharmacist in Milwaukee, WI who discusses how he finds solutions to potential language, cultural, time, and institutional barriers LEP patients can experience. It includes the perspective of a refugee family on the challenges they face as LEP individuals in dealing with medications and pharmacies. The video demonstrates specific approaches the pharmacist uses to foster communication and understanding between himself and LEP patients about important concerns such as how to properly take their medication, and navigate the healthcare system.
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The English language resource was created or reviewed by a medical professional for quality and accuracy.